Today was the first of an annual event. In the office we have an agent council. The committee has been in place for twenty years,which has been all the years I have managed an office. The system is easy. Eight agents volunteer for a two year stint, with four agents rotating each year. This group serves as an advisory council for the manager. Over the years they have set policy, made recommendation for staffing, and general keep the office operating at a peak of performance. The group meets once a month, for about one hour. The group has been invaluable to me. In the past, when the agent's two year term was over, I thanked them publicly in the sales meeting, and I wrote them each a hand written letter of thanks. This has gone on for twenty years.
Two weeks ago, while in conversation in the kitchen about the up-coming dinner for the staff, it was suggested that it would be a very nice gesture to take the Agent Council folks out for lunch. "Why didn't we think of this sooner", says Ruth. So we went for lunch to Gaffneys, a new restaurant in Bethesda, and we three Managers said thank you to the agents that have served the office so well last year. So this is the first of a new tradition at the Bethesda Gateway Office.
Who ever said you can't teach old dogs new tricks.
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