We have certainly lived without them but for two days, we went without either once again. Starting around noon yesterday, both our TV and Internet would not work. Ken and I decided the torrential rains were impacting the line and when I called AT&T, they agreed that the problem was with the line. Every time I am forced to call the customer service department it takes me almost an hour, which eventually ends with an appointment with the technician coming to check our system…tomorrow. This will be the third visit to our home. Yesterday evening and today, we were cut off from the world.
Much to our surprise, the tech was a woman. We enjoyed talking with her. She is one semester away from getting her degree in IT, which she is obtaining on line. She works full time with AT&T while she gets her education on line. She arrived today at 4:00 and left at 5:30 for her next appointment. Her twin sons, who are two, are with her parents when she works in the evening. Her course with AT&T lasted 10 weeks. When she graduates, she will go to graduate school, again on line. She said that it is the only way she could get her education and work full time as well as care for her children.
We were irritated with our lack of TV and Internet but now all is well. And we were delighted to meet Constance, our new technician, who fixed our system and was cute and personable too. She also gave me her cell phone so I no longer need to call customer service. I asker her one question which was "Where did you get your IT training?" And we all learned something new.
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