It is not something you talk about every day at work, but the ideals shared by every agents is one of the reasons for the success of the office. Those ideals are simple and few. The agents and are committed to assist their clients when the client wishes to sell or purchase real estate. The staff are committed to assist the agents in their work. That in a nutshell is our tasks.
The agent would never do anything that was not in the best interest of their client. This seems self evidently correct yet many companies show their listings to their own agents prior to placing the listing in the computer. How does this help the client? All it does is allow their own agents sell their listing before any other agent even knows the house is on the market.
Our staff will do anything to help the agents, whether it means fixing a jammed machine to giving a sympathetic word of support. It seems so self evidently correct but I hear some staff members in other offices are not particularly enthusiastic about helping the agents. Amazing but true.
Our managers are in the office to help the agents. We are not the bosses we are the helpers. "Real leadership means never having to say you're the boss. There is no surer sign of weakness and insecurity than the repeated assertion of your own power and authority". (Andrew Wilson) This is another shared value.
The office runs easily when all values are in sync. Trouble starts when the exterior actions do not follow the core beliefs. When that happens, chaos rules and everyone is unhappy.
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