Anyone in the service industry could learn a thing or two from The Vallarta Palace staff. They are wonderful, from the top to the bottom. I have been watching them since our arrival on Saturday and have been trying to figure out why they make you feel so good about staying here. In the past, in superior hotels, I had decided that what was done that makes the hotel so remarkable was not necessarily such big deals but when combined with all the services, you recognized superior service. The same is true here.
Yesterday we were moved to a bigger room. The staff listened and immediately took action. This morning while finishing breakfast, one of the chefs and the head of the restaurant, stopped by our table to introduce themselves and to ask us if we were happy with breakfast, and to ask is there was anything else we would enjoy. Every staff person in the hotel speaks to you as you pass with a greeting and a smile, from the floor cleaner to the managers. While walking through the lobby this morning, we spoke to a young man who is in charge of introducing you to the hotel. We saw him Saturday and he merely said hello this morning, but he also asked us if we had everything we needed. "Actually", said I, "I would really love to have a regular chair by the pool as all they provide are lounge chairs". He immediately came outside with us and told us to ask any of the service people and they will bring us chairs, where ever we wish to sit.
Of course, the big things are important too. The restaurants are all excellent and the pools are beautiful even though the rooms are not large. The grounds are lavish with every tree and bush named. But it is the willingness to listen and respond that makes the biggest difference. It is a pleasure living here, even though it will be difficult to not eat too much!!
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment